Thinking Dimensions uses their KEPNERandFOURIE™ methodology to help clients solve their burning issues surrounding Service Availability, Operational Costs Reduction and Productivity Improvement. We use the appropriate processes and tools with the right information sources around the table.
Thinking Dimensions can help in two major areas of problem solving. One is helping with Incident Management and Problem Management Issues. The other area is helping clients finding solutions to seemingly unsolvable issues while also identifying possible risks. The TD consultant will act as a facilitator using the appropriate process with appropriate information sources to help the client arrive at rapid solutions.
The process starts with an initial discussion with the incident owner to help clarify the exact nature of the incident or problem. Based on this, the TD Consultant will then suggest certain preparation steps to be completed before actually facilitating the session. Examples of such preparations would be ensuring the right people around the table, arranging for the appropriate logs, graphs and diagrams to be used in the session and other logistical arrangements.
TD normally contracts the client for two days regardless of how long it will take to resolve the situation. If the actions spread over more than two days, TD would provide help for those days without the client incurring any additional consulting fees. Generally the average duration to find a technical cause is less than one day. The replication of the most probable cause and the identification of root cause normally takes place outside the initial two days.
Because of the unique KEPNERandFOURIE™ tools and techniques, we have found that we can help the client make sense of information already collected and then present the total situation on one page to help them make an informed decision. If you would like to consider this service, click on your location and contact the appropriate consultant for that area.
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IT Incident Investigation - Are Your Staff Really Good at This? | |
Does your staff have the right tools to Investigate and eliminate unwanted IT costs? The most challenging question for CIOs and CTOs to address. more By Matt Fourie |
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The Three Secrets to Supercharging Your MIM (Major Incident Investigation) | |
Nothing beats a well-trained skilled team with specific roles and good leadership. more By Matt Fourie |
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How Good is Your IT Incident Investigation? | |
Empower your IT Professionals to become yuor best source for solutions. more By Matt Fourie |
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Download Article (PDF 872 KB) |
2012-04-25 11:20:43"One of the biggest frustrations for Problem Management staff is re-creating the information involved in an incident. This also creates one of the largest costs to IT divisions & organisations as the difficulty in finding the correct root cause may mean the root of an incident situation is not eliminated and the incident keeps recurring.
It is time to put an end to this, because there is a very effective way to rectify it. The most important challenge is to create a consistent Model and Process, which would earn the respect and support of Incident and Problem Investigators. A model that removes the confusion and inaccuracy with terminology where some companies have hundreds of causes to work through and on the other side of the scale some companies are looking at only three root causes, one of which is “Human Error”".
2012-03-27 11:56:24
SAN DIEGO - John Case promoted everyone attending Myriad Software's 18th annual User's Conference here to president, and then went to work explaining how to use focus, accountability and teamwork to build successful companies.
Case, a former president of La-Z-Boy Residential, then CEO of Electrolux Home Products of North America, walked retailers here through the concept of what he calls F.A.T. leadership, using the aforementioned attributes to align a business for success - the perfect tie-in for a Myriad conference themed "Alliance."
2012-01-24 14:58:30 | |
Thinking Dimensions CEO and Managing Director of ITRCA Practice, Matt Fourie (See Matt's Profile) will be speaking at itSMF Conference in Singapore on March 16th 2012 : "HARDWARE, SOFTWARE UPGRADES…WHAT ABOUT A PEOPLE UPGRADE IN IT ROOT CAUSE ANALYSIS?" | |
This session will concentrate on how IT Root Cause Analysis practices can impact the following bottom line metrics;
• Improved security
• Reduced operating costs without cutting overheads
• Improved service availability in all critical systems
2011-08-09 20:16:55
Thinking Dimensions won the itSMF Australia "Innovation of the Year" award. Thinking Dimensions received this award at an itSMF Australia Gala in Perth in August 2011. They won the award for their innovative approach taken with incident investigations.
2011-08-09 19:33:45In September 2011 Thinking Dimensions received accreditation for their unique Incident and Problem Management workshops and consulting services.
2012-05-19 20:13:00SAY the phrase process improvement and watch the eyes of a CEO roll back in their head. They recoil from conversations about the touted virtues of process improvement methods like Six Sigma, Lean Manufacturing or Business Process Re-engineering as they are inclined, and rightfully so, to talk abou...
2012-05-18 19:35:01Companies can have different definitions or views of profitability. Nevertheless, it is one of the most important metrics that a business should take care about. Many companies measure their success on revenues and units sold, but these metrics are not always helping the management in making dec...
2012-05-18 06:05:17One area we are asked about frequently is acquisitions- yes or no? Why to acquire? The decision for an acquisition is not easy- it is one alternative to developing capabilities organically however can be costly and also difficult to integrate. So what are the steps required to approve an ac...
2012-05-09 10:29:31Managers or CEOs seeking to improve the way the company makes pricing decisions need to implement changes starting from the way the organization collects, sorts and uses data as an input in selecting the best performing alternatives. As an example, one of our clients is a leading company that desi...
2012-05-07 15:17:19At a recent client meeting you could sense the slow burn of frustration on the supply chain executives face despite an excellent pedigree to deliver high performance, extensive cross industry success - his forehead lines were visible when he asked how do you TURN the BEAST around when we ha...
