How Good is Your IT Incident Investigation?

  

Using the same old key to unlock IMPROVEMENTS in the IT performance? Want a new key?

How good is your IT incident investigation? CIO’s may answer this question by having this thing in mind: "We seem to fight fires all the time and never have enough time or resources to resolve critical MIS issues permanently."

Building blocks for successful in-house RCA:

  1. Senior management understanding and commitment
  2. Rules of engagement for use in the RCA process
  3. Measurement metrics
  4. In-house professional RCA facilitators
Author: Fourie, Mat-thys



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