Organizational scarring is rampant among organizations today because there are so many initiatives out there pushed by various management gurus of the month who have turned managers into consumers of complicated improvement systems. Total Quality Management, Six Sigma, Balanced Scorecard and other systems, while often very useful, are just as often implemented simply because they’re management fads, or because of best-practice pressure – the “everyone is doing it so we have to too” syndrome.
| Download Article (PDF 802 KB) |